FAQ
CANDLE FAQ'S
Are your candles handmade?
Yes! All of our candles are carefully handcrafted on our family farm. We take pride in creating each one with attention to detail, ensuring the highest quality for every customer.
What ingredients do you use in your candles?
We use natural soy wax, and high-quality fragrances, for a clean, long-lasting burn. All of our products are vegan, cruelty-free, and paraben-free.
How long do your candles burn?
Burn time can vary depending on the size of the candle. Check the product information for the size candle you are interested in. Be sure to trim the wick before each use to get the best burn!
Are your candles safe for people with allergies?
Our candles are made with premium fragrances, but if you have specific fragrance allergies or sensitivities, we recommend checking the ingredients listed for each scent before purchasing. If you're unsure, feel free to reach out to us for more information!
How should I care for my candle?
To get the most out of your candle, we recommend trimming the wick to about 1/4 inch before each use. Allow the candle to burn long enough for the wax to melt evenly across the surface to prevent tunneling. Never leave a candle unattended, and always burn it on a heat-resistant surface.
Are your candles eco-friendly?
Absolutely! We’re committed to sustainability. Our candles are made with natural soy wax, which is renewable and biodegradable. We also use eco-friendly packaging materials to minimize our environmental footprint.
TRACKING / SHIPPING
How can I track my order?
Once your order ships, we’ll send you a tracking number so you can keep an eye on your package. If you haven’t received it, please reach out to us, and we’ll assist you right away.
Do you offer international shipping?
Yes, we offer international shipping! Shipping fees and delivery times vary depending on the destination. Check out our shipping page for more details or contact us if you need specific information for your location.
What is your return/exchange policy?
We hope you love your candles! If for any reason you're not satisfied, please contact us within 14 days of receiving your order. We can help with returns or exchanges if the candle is unused and in its original condition. Shipping costs for returns are the responsibility of the customer.
How can I contact you if I have questions?
You can reach us via our contact form on the website or email us directly at contact@hanmercollection.com. We’re here to help and will respond as quickly as possible!